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All Your Questions in One Page

The Rooma FAQ Guide

Select the service you are keen to learn more about.

Select a Service
Regular House Cleaning
Deep Cleaning
Pre/Post Moving Cleaning
Babysitting
Home Disinfection
Do I need to provide my own cleaning tools and chemicals?
Yes, you will need to have a basic set of cleaning tools such as:
‍
- Vacuum cleaner OR Broom with Dustpan
- Mop with Mop Pole OR Spray Mop
- 2L Pail (Or any small pail)
- Pail with Mop Wringer
- Toilet Brush

We will provide the rest.
What kind of cleaning chemicals and tools does Rooma provide?
Our housekeepers will carry a basic set of cleaning expendables and chemicals.

They are:
- Sponges & Green Pads
- Metal scrounge
- Microfibre Cloths (Blue, Red & Green)
- Glass Cloth
- Spray Bottle
- Multipurpose Cleaning Cream
- Multipurpose Cleaning Liquid Solution
- Glass Cleaning Solution
- Kitchen Degreaser
Can the assigned crew speak English?
They will be able to understand and converse minimally in basic English.
Are the crew legal and trained?
Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew will all have the relevant work permit passes endorsed by MOM. Our crew are all trained and WSQ certified.

We do not engage in subcontractors or freelancers.
Can I request for a specific race or gender for my assigned crew?
No, you will not be able to choose who your housekeeper would be. We wish for all our housekeepers to be treated as equals. They have all been trained to work professionally and follow our housekeeping standards, regardless of their race and gender.
Can I request a specific housekeeper / get the same housekeeper to service my apartment?
We will try to accomodate requests for specific housekeepers as much as possible, however certain housekeepers may be very fully booked.

To ensure that you get the same housekeeper every time, we suggest that a regular booking of the same day and time every week is made, which will help us greatly in planning our housekeepers' schedules. Take a look at our subscription plans here.
How do I make payment?
You can make payment via Credit Card or via PayNow. Our Credit Card payments are secured by Stripe. Therefore, you will not need to pay for any additional card charges.

We also accept payment via Paynow or local bank transfer.
Can I tip my crew?
You may choose to tip your crew however you amount you wish to.

100% of tips go to our crew to reward them for their hard work.
I need to reschedule/cancel my booking. What is your reschedule / cancellation policy like?
We try our best to provide a flexible rescheduling policy for our customers.
‍
For regular housekeeping jobs:
Rescheduling:
More than 24 hours before: Free
Less than 24 hours: 20% penalty

Cancellation:
48 hours before: Full Refund
24-48 hours: 80% refund
Less than 24 hours: 50% refund
Do you provide refunds?
We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered. Nimbus Facility Services Pte Ltd reserves has the final say on whether to provide a refund.
 Are the crew insured?
Yes, all our crew are insured.
Are there restrictions to what I am allowed to ask the crew to do?
Our crew are only meant to perform the task stated and not for instance, job outside their work scope booked. (for example, baby sitting). Any additional task outside of the crew scope should be communicated with our Customer Concierge and we will try to make arrangements.
What is covered in Deep Cleaning?
Generally we will do the following:
✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅ Cleaning underneath furniture and shifting of furniture where necessary
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

Services that we do not provide include:  
❌  Removal of furnitures and trash UNREALATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌ Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Washing or hanging of curtains
I am not yet sure of my Deep Cleaning date. What if I need to reschedule? What is your rescheduling / cancellation policy like?
We try our best to provide a flexible rescheduling policy. Please see below:

Rescheduling:
More than 48 hours before booking: No Penalty
24 - 48 hours before booking: $100 penalty
Less than 24 hours: 50% penalty

Cancellation:
More than 48 hours before: 90% refund of deposit
24 - 48 hours before booking: 50% refund of deposit
Less than 24 hours: 100% forfeiture of deposit

For the full terms and conditions, please see here.
Do I need to provide any equipment? What equipment will be provided?
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

Below are the chemicals and tools they will use.
What if I need post renovation cleaning?
If the house had been renovated with furniture and other personal items still in the house, it will be considered a deep cleaning.

If the house is empty or nearly empty of furniture it will be considered pre-moving in / post tenancy cleaning.  You can take a look at our move-in / move-out cleaning here.
What is the difference between move-in/move-out cleaning and deep cleaning?
If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning.

Generally, the house should be empty or nearly empty of furniture for pre-moving in / post tenancy cleaning. If your house does not have furniture, take a look at our move-in / move-out cleaning here.
Will you clean my lights / fans / above my cupboards?
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures. If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
I have curtains that need to be cleaned.
Can you clean my curtains?
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your deep cleaning at a discounted price.
Why do you need photos / videos of my house?
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
How is the process of the cleaning like?
The process of deep cleaning is as below:

1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
What is covered in Pre-Move In / Post-Move Out cleaning?
Generally we will do the following:
✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

Services that we do not provide include:  
❌  Removal of furnitures and trash UNREALATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Moving or lifting of furnitures
❌  Washing or hanging of curtains
I am not yet sure of my Move-In/Move-out date. What if I need to reschedule? What is your rescheduling / cancellation policy like?
We try our best to provide a flexible rescheduling policy. Please see our rescheduling policy as below:

Rescheduling:
More than 48 hours before booking: No Penalty
24 - 48 hours before booking: $100 penalty
Less than 24 hours: 50% penalty

Cancellation:
More than 48 hours before: 90% refund of deposit
24 - 48 hours before booking: 50% refund of deposit
Less than 24 hours: 100% forfeiture of deposit

For the full terms and conditions, please see here.
Do I need to provide any equipment? What equipment will be provided?
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

Below are the chemicals and tools they will use.
What if I need post renovation cleaning?
If the house is empty or nearly empty of furniture it will be considered pre-moving in cleaning.

If the house had been renovated with furniture and other personal items still in the house, it will be considered a deep cleaning. Take a look at our deep cleaning page and price instead.
What is the difference between move-in/move-out cleaning and deep cleaning?
Generally, the house should be empty or nearly empty of furniture for pre-moving in / post tenancy cleaning.

If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning instead. Take a look at our deep cleaning page instead.
Will you clean my lights / fans / above my cupboards?
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures. If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
I have curtains that need to be cleaned.
Can you clean my curtains?
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.
Why do you need photos / videos of my house?
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
How is the process of the cleaning like?
The process of move-in or post tenancy cleaning is as below:

1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
Are your babysitters experienced or trained?
Yes, all our babysitters and child carers have undergone at least 20 hours of training, including hands-on training. The training covers not only basic care of a child, but also engagement and interaction with children of different ages to engage them in stimulating, meaningful activities.
Is it safe to leave my child alone in the house with your babysitters?
All our babysitters are directly employed and vetted by us. Our babysitters are selected based on their integrity, attention to detail and ability to handle children. You can rest assured that our crew of babysitters are capable and reliable.
Can the babysitters bring my children outdoors / outside?
Physical activity is an important part of child development. Our babysitters can bring your children either downstairs or to your neighbourhood play area for some physical activity, only with your explicit permission.

Please indicate during your booking if you would like us to bring your child outdoors.

For places that are further away and require transport, please contact our customer concierge.
Can your babysitters cook for my child?
Yes, our babysitters will be able to cook simple meals for children. We understand that children may have specific dietary requirements.

Food for the children should be provided, either be in the form of ready prepared meals, or raw ingredients for our babysitters to cook. If there are any specific dietary restrictions please inform us during the booking process so that we can brief our babysitter.
Will my babysitter do other household chores?
Child safety and interaction is the chief concern of our babysitter and hence children will be the number one focus during the babysitting session.

For 1 child aged 2-6:
Due to the young age of the child, safety and engagement is of the utmost importance. Our babysitter will only be able to perform chores related to the child such as cleaning the child's toys and play area and washing their cups and plates after meals.

For 1 child aged 7+:
As the child is older and more independent, the babysitter may be able to perform simple household chores while still watching over the child, such as laundry, sweeping, and wiping of tables.

For 2-3 children:
With multiple children, our babysitter needs to ensure the safety of all the children, especially if they are close in age. Hence, they will only be able to perform chores related to the children.
What is your rescheduling / cancellation policy like?
Any form of cancellation or rescheduling must be done at least 24 hours in advance.

Rescheduling:
More than 24 hours before: Free
Less than 24 hours: 20% penalty

Cancellation:
More than 24 hours before: Full refund
Less than 24 hours: 50% refund
How many children can the babysitter take care of?
Depending on how close the children are in age, and how they interact with each other, one babysitter is able to care for a maximum of 3 children at the same time.

If there are more than 3 children, or if any of the children are exceptionally active or challenging to handle, more than 1 babysitter will need to be hired.
Can I tip my babysitter?
You are free to tip the babysitter as much as you wish to. We do not take any portion of the tips and all tips are wholly rewarded to the babysitter for their hard work.
Is your company approved to perform home disinfecting services?
Yes, our parent company is licensed and approved by NEA as a disinfection vendor.
What is the difference between normal disinfection and disinfection with deep cleaning?
Normal disinfection involves a thorough misting and wipedown of high touch surfaces.

Disinfection with deep clean includes a thorough cleaning of all surfaces and mopping of floors, and cleaning under and around furniture with shifting of furniture if necessary.
Can people be in the house/room during home disinfection?
For precaution, while disinfection is being carried out, we will need people to leave the space. Our team will be spraying disinfectants in an ultra fine mist, and inhalation should be minimized. 15-30 minutes after the disinfection is done, people can re- enter the house/room again.
What is done during home disinfection? What are the methods used to disinfect the home?
This is the flow of the process:

1. The supervisor in charge will inspect the space.
2. The team will perform disinfection misting of the unit using a commercial grad ultra fine volume misting machine. Nobody should be in the house/room during misting. People can enter 15- 30 minutes after the misting is done.
3. After misting, the team will wipe and disinfect all areas
4. If the deep clean option is selected, the team will also deep clean the house.
4. The customer will inspect and approve the unit. You may inform the team if there are any unsatisfactory areas that need to be rectified before they leave the unit.
What chemicals and tools will the disinfection team use?
Below are some chemicals and tools that our team will be using. We use NEA approved disinfectants with a high concentration of compounds that kill bacteria and viruses, and commercial grade equipment in order to disinfect your home efficiently.
How effective is home disinfection?
As disinfectants are finely misted through the air and all surfaces are wiped down by our team, home disinfection can eliminate most viruses and bacteria in the area, especially after Covid recovery. However, it is still a one-off cleaning, and regular maintenance (such as with regular housekeeping) is required to upkeep the cleanliness of the space.
How do I make payment?
You can make payment via Credit Card or via PayNow. Our Credit Card payments are secured by Stripe. Therefore, you will not need to pay for any additional card charges.

We can also accept payment via Paynow or local bank transfer.
What is your cancellation policy like?
For deep cleaning / disinfection type jobs:
Rescheduling:
48 hours before: Free
24-48 hours before: $100 penalty
Less than 24 hours before: 50% penalty

Cancellation:
48 hours before: 90% refund of deposit
24-48 hours before: 50% refund of deposit
Less than 24 hours before: full forfeiture of deposit
 Are the crew insured?
Yes, all our crew are insured.
Are the crew trained in home disinfection?
Our crew have undergone training with the various tools and chemicals. Our supervisor will also be guiding and directing the team during disinfection.
Can I tip my crew?
You are free to tip the crew as much as you wish to. We do not take any portion of the tips and all tips are wholly rewarded to the crew for their hard work.
Regular House Cleaning
Deep Cleaning
Pre/Post Moving Cleaning
Babysitting
Aircon Servicing
Home Disinfection
Steam & Upholstery Cleaning
Handyman Services
Do I need to provide my own cleaning tools and chemicals?
Yes, you will need to have a basic set of cleaning tools such as:
‍
- Vacuum cleaner OR Broom with Dustpan
- Mop with Mop Pole OR Spray Mop
- 2L Pail (Or any small pail)
- Pail with Mop Wringer
- Toilet Brush

We will provide the rest.
What kind of cleaning chemicals and tools does Rooma provide?
Our housekeepers will carry a basic set of cleaning expendables and chemicals.

They are:
- Sponges & Green Pads
- Metal scrounge
- Microfibre Cloths (Blue, Red & Green)
- Glass Cloth
- Spray Bottle
- Multipurpose Cleaning Cream
- Multipurpose Cleaning Liquid Solution
- Glass Cleaning Solution
- Kitchen Degreaser
Can the assigned crew speak English?
They will be able to understand and converse minimally in basic English.
Are the crew legal and trained?
Yes, all of our crew do have a proper employment contract with us. Our foreign cleaning crew will all have the relevant work permit passes endorsed by MOM. Our crew are all trained and WSQ certified.

We do not engage in subcontractors or freelancers.
Can I request for a specific race or gender for my assigned crew?
No, you will not be able to choose who your housekeeper would be. We wish for all our housekeepers to be treated as equals. They have all been trained to work professionally and follow our housekeeping standards, regardless of their race and gender.
Can I request a specific housekeeper / get the same housekeeper to service my apartment?
We will try to accomodate requests for specific housekeepers as much as possible, however certain housekeepers may be very fully booked.

To ensure that you get the same housekeeper every time, we suggest that a regular booking of the same day and time every week is made, which will help us greatly in planning our housekeepers' schedules. Take a look at our subscription plans here.
How do I make payment?
You can make payment via Credit Card or via PayNow. Our Credit Card payments are secured by Stripe. Therefore, you will not need to pay for any additional card charges.

We also accept payment via Paynow or local bank transfer.
Can I tip my crew?
You may choose to tip your crew however you amount you wish to.

100% of tips go to our crew to reward them for their hard work.
I need to reschedule/cancel my booking. What is your reschedule / cancellation policy like?
We try our best to provide a flexible rescheduling policy for our customers.
‍
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $10 penalty
Do you provide refunds?
We provide partial or full refunds only if there are severe lapse in service standards or if service is not rendered. Nimbus Facility Services Pte Ltd reserves has the final say on whether to provide a refund.
 Are the crew insured?
Yes, all our crew are insured.
Are there restrictions to what I am allowed to ask the crew to do?
Our crew are only meant to perform the task stated and not for instance, job outside their work scope booked. (for example, baby sitting). Any additional task outside of the crew scope should be communicated with our Customer Concierge and we will try to make arrangements.
What is covered in Deep Cleaning?
Generally we will do the following:
✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅ Cleaning underneath furniture and shifting of furniture where necessary
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

Services that we do not provide include:  
❌  Removal of furnitures and trash UNREALATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌ Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Washing or hanging of curtains
I am not yet sure of my Deep Cleaning date. What if I need to reschedule? What is your rescheduling / cancellation policy like?
We try our best to provide a flexible rescheduling policy. Please see below:
‍
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty

For the full terms and conditions, please see here.
Do I need to provide any equipment? What equipment will be provided?
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

Below are the chemicals and tools they will use.
What if I need post renovation cleaning?
If the house had been renovated with furniture and other personal items still in the house, it will be considered a deep cleaning.

If the house is empty or nearly empty of furniture it will be considered pre-moving in / post tenancy cleaning.  You can take a look at our move-in / move-out cleaning here.
What is the difference between move-in/move-out cleaning and deep cleaning?
If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning.

Generally, the house should be empty or nearly empty of furniture for pre-moving in / post tenancy cleaning. If your house does not have furniture, take a look at our move-in / move-out cleaning here.
Will you clean my lights / fans / above my cupboards?
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures. If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
I have curtains that need to be cleaned.
Can you clean my curtains?
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your deep cleaning at a discounted price.
Why do you need photos / videos of my house?
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
How is the process of the cleaning like?
The process of deep cleaning is as below:

1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
What is covered in Pre-Move In / Post-Move Out cleaning?
Generally we will do the following:
✅  Cleaning of cabinets (interior & exterior)
✅  Cleaning of internal windows, grill, and blinds
✅  Internal fridge cleaning
✅  Deep bathroom cleaning
✅  Thorough wipe down of doors and metal gate
✅  Thorough balcony cleaning
✅  Vacuuming, Sweeping & Mopping
✅  Deep kitchen cleaning including the interior of electrical appliances
✅  Removal of trash generated by our team only

Services that we do not provide include:  
❌  Removal of furnitures and trash UNREALATED to our cleaning process
❌ Cleaning of painted walls and ceilings
❌Cement and paint stain removal
❌ Cleaning of pots, plates, cutlery and such
❌  Carpentry works or restoration works (e.g. Touching up of walls or minor works relating to interior design and construction within the house)
❌  Dusting work that requires workers to climb above 2m of height in accordance to MOM safety guidelines
❌  Pest control
❌  Moving or lifting of furnitures
❌  Washing or hanging of curtains
I am not yet sure of my Move-In/Move-out date. What if I need to reschedule? What is your rescheduling / cancellation policy like?
We try our best to provide a flexible rescheduling policy. Please see our rescheduling policy as below:

Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty

For the full terms and conditions, please see here.
Do I need to provide any equipment? What equipment will be provided?
No equipment needs to be provided at all on the customer's end. Our team will bring all equipment necessary for the house, which includes commercial grade vacuums, cloths, dusters, ladder and chemicals.

Below are the chemicals and tools they will use.
What if I need post renovation cleaning?
If the house is empty or nearly empty of furniture it will be considered pre-moving in cleaning.

If the house had been renovated with furniture and other personal items still in the house, it will be considered a deep cleaning. Take a look at our deep cleaning page and price instead.
What is the difference between move-in/move-out cleaning and deep cleaning?
Generally, the house should be empty or nearly empty of furniture for pre-moving in / post tenancy cleaning.

If the house is still being lived in, with furniture and other personal items in the house, it will be considered a deep cleaning instead. Take a look at our deep cleaning page instead.
Will you clean my lights / fans / above my cupboards?
Our team is able to climb to a maximum of 2 metres. Hence, they will be safely able to reach fixtures in houses of a normal ceiling height (2.5 - 3 metres).

However, the standard clean does not include high ceilings and fixtures. If you have such fixtures to be cleaned, please contact our concierge team for a separate quote.
I have curtains that need to be cleaned.
Can you clean my curtains?
Curtain cleaning is not included in the scope. However, we do provide steaming of curtains which will disinfect them and lift some stains. Take a look at our steaming services here, which can be an add on to your move-in / move-out cleaning at a discounted price.
Why do you need photos / videos of my house?
They will assist our supervisor in determining the condition of the house and plan for the scope of work needed on the actual day of cleaning, as well as areas that they need to take care of. Thank you for assisting our supervisors on their work!
How is the process of the cleaning like?
The process of move-in or post tenancy cleaning is as below:

1. Supervisor and team arrives with all tools and equipment
2. Supervisor inspects areas of house and takes 'Before' photos
3. Cleaning commences
4. Upon completion of cleaning, customer is invited to walk through the house for an inspection.
5. If there is any area of dissatisfaction, the supervisor will rectify it.
6. Once customer is satisfied, Supervisor takes 'After' photos, the acknowledgement form will be signed and the job will be considered complete.
Are your babysitters experienced or trained?
Yes, all our babysitters and child carers have undergone at least 20 hours of training, including hands-on training. The training covers not only basic care of a child, but also engagement and interaction with children of different ages to engage them in stimulating, meaningful activities.
Is it safe to leave my child alone in the house with your babysitters?
All our babysitters are directly employed and vetted by us. Our babysitters are selected based on their integrity, attention to detail and ability to handle children. You can rest assured that our crew of babysitters are capable and reliable.
Can the babysitters bring my children outdoors / outside?
Physical activity is an important part of child development. Our babysitters can bring your children either downstairs or to your neighbourhood play area for some physical activity, only with your explicit permission.

Please indicate during your booking if you would like us to bring your child outdoors.

For places that are further away and require transport, please contact our customer concierge.
Can your babysitters cook for my child?
Yes, our babysitters will be able to cook simple meals for children. We understand that children may have specific dietary requirements.

Food for the children should be provided, either be in the form of ready prepared meals, or raw ingredients for our babysitters to cook. If there are any specific dietary restrictions please inform us during the booking process so that we can brief our babysitter.
Will my babysitter do other household chores?
Child safety and interaction is the chief concern of our babysitter and hence children will be the number one focus during the babysitting session.

For 1 child aged 2-6:
Due to the young age of the child, safety and engagement is of the utmost importance. Our babysitter will only be able to perform chores related to the child such as cleaning the child's toys and play area and washing their cups and plates after meals.

For 1 child aged 7+:
As the child is older and more independent, the babysitter may be able to perform simple household chores while still watching over the child, such as laundry, sweeping, and wiping of tables.

For 2-3 children:
With multiple children, our babysitter needs to ensure the safety of all the children, especially if they are close in age. Hence, they will only be able to perform chores related to the children.
What is your rescheduling / cancellation policy like?
Any form of cancellation or rescheduling must be done at least 24 hours in advance.

Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $10 penalty
How many children can the babysitter take care of?
Depending on how close the children are in age, and how they interact with each other, one babysitter is able to care for a maximum of 3 children at the same time.

If there are more than 3 children, or if any of the children are exceptionally active or challenging to handle, more than 1 babysitter will need to be hired.
Can I tip my babysitter?
You are free to tip the babysitter as much as you wish to. We do not take any portion of the tips and all tips are wholly rewarded to the babysitter for their hard work.
How frequent should I service my aircon?
Aircons should undergo regular servicing every 3 months (quarterly) to remove accumulated dust and inspect the parts of the aircon.

We also recommend a chemical wash yearly to fully clean and maintain the fan coil of the aircon to ensure its full efficiency.
Are your staffed trained to perform aircon servicing?
Our aircon servicing staff have undergone technical training courses to ensure they are fully qualified and also have hands on experience with aircon servicing.
Do I need to prepare anything for aircon servicing?
No, you do not need to prepare any equipment as our staff will bring all required equipment

We only request that the area under and near the aircons be cleared so that our staff can access the aircons easily.
Do you do aircon repairs?
At the moment, we do not provide aircon repairs, so if there is aircon issues needing repair, unfortunately we would not be able to repair them.
What is your rescheduling / cancellation policy like?
Any form of cancellation or rescheduling must be done at least 24 hours in advance.

Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
Is your company approved to perform home disinfecting services?
Yes, our parent company is licensed and approved by NEA as a disinfection vendor.
What is the difference between normal disinfection and disinfection with deep cleaning?
Normal disinfection involves a thorough misting and wipedown of high touch surfaces.

Disinfection with deep clean includes a thorough cleaning of all surfaces and mopping of floors, and cleaning under and around furniture with shifting of furniture if necessary.
Can people be in the house/room during home disinfection?
For precaution, while disinfection is being carried out, we will need people to leave the space. Our team will be spraying disinfectants in an ultra fine mist, and inhalation should be minimized. 15-30 minutes after the disinfection is done, people can re- enter the house/room again.
What is done during home disinfection? What are the methods used to disinfect the home?
This is the flow of the process:

1. The supervisor in charge will inspect the space.
2. The team will perform disinfection misting of the unit using a commercial grad ultra fine volume misting machine. Nobody should be in the house/room during misting. People can enter 15- 30 minutes after the misting is done.
3. After misting, the team will wipe and disinfect all areas
4. If the deep clean option is selected, the team will also deep clean the house.
4. The customer will inspect and approve the unit. You may inform the team if there are any unsatisfactory areas that need to be rectified before they leave the unit.
What chemicals and tools will the disinfection team use?
Below are some chemicals and tools that our team will be using. We use NEA approved disinfectants with a high concentration of compounds that kill bacteria and viruses, and commercial grade equipment in order to disinfect your home efficiently.
How effective is home disinfection?
As disinfectants are finely misted through the air and all surfaces are wiped down by our team, home disinfection can eliminate most viruses and bacteria in the area, especially after Covid recovery. However, it is still a one-off cleaning, and regular maintenance (such as with regular housekeeping) is required to upkeep the cleanliness of the space.
How do I make payment?
You can make payment via Credit Card or via PayNow. Our Credit Card payments are secured by Stripe. Therefore, you will not need to pay for any additional card charges.

We can also accept payment via Paynow or local bank transfer.
What is your cancellation policy like?
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
 Are the crew insured?
Yes, all our crew are insured.
Are the crew trained in home disinfection?
Our crew have undergone training with the various tools and chemicals. Our supervisor will also be guiding and directing the team during disinfection.
Can I tip my crew?
You are free to tip the crew as much as you wish to. We do not take any portion of the tips and all tips are wholly rewarded to the crew for their hard work.
What is the difference between Steaming and Upholstery Cleaning?
Steaming uses pressurized steam to clean the surface of the item. The high temperature and pressure loosens dirt and stains to lift dirt and moisture. The item remains only slightly damp after steaming and can be used almost straight away.

Upholstery cleaning uses a special machine to inject and remove upholstery cleaning chemicals to wash the fabric. It leaves items wet for up to 1 day afterwards, so the item cannot be used for 1 day.
Do I need to remove my mattress/cushion covers?
Yes. In order for us to get at the stains on the mattress/furniture itself, it is advisable to remove covers where possible. Covers and sheets can usually be laundered separately.
Can you steam my pillows/cushions?
Yes, for each mattress steamed we will steam up to 4 pillows complimentary. For each sofa steamed we will also steam up to 1 cushion per seat complimentary.
Can you help me to remove (coffee/food/etc) stains?
We will try our best to remove stains. However, depending on the nature of the stain, the length of time and the deepness of the stain, we may not be able to remove it completely. However, it is likely that we will be able to lighten stains somewhat at the very minimum.
What is your rescheduling / cancellation policy like?
Rescheduling/Cancellation:
24 hours before: Free
Less than 24 hours before: $50 penalty
Are your babysitters experienced or trained?
Yes, all our babysitters and child carers have undergone at least 20 hours of training, including hands-on training. The training covers not only basic care of a child, but also engagement and interaction with children of different ages to engage them in stimulating, meaningful activities.
Is it safe to leave my child alone in the house with your babysitters?
All our babysitters are directly employed and vetted by us. Our babysitters are selected based on their integrity, attention to detail and ability to handle children. You can rest assured that our crew of babysitters are capable and reliable.
Can the babysitters bring my children outdoors / outside?
Physical activity is an important part of child development. Our babysitters can bring your children either downstairs or to your neighbourhood play area for some physical activity, only with your explicit permission.

Please indicate during your booking if you would like us to bring your child outdoors.

For places that are further away and require transport, please contact our customer concierge.
Can your babysitters cook for my child?
Yes, our babysitters will be able to cook simple meals for children. We understand that children may have specific dietary requirements.

Food for the children should be provided, either be in the form of ready prepared meals, or raw ingredients for our babysitters to cook. If there are any specific dietary restrictions please inform us during the booking process so that we can brief our babysitter.
Will my babysitter do other household chores?
Child safety and interaction is the chief concern of our babysitter and hence children will be the number one focus during the babysitting session.

For 1 child aged 2-6:
Due to the young age of the child, safety and engagement is of the utmost importance. Our babysitter will only be able to perform chores related to the child such as cleaning the child's toys and play area and washing their cups and plates after meals.

For 1 child aged 7+:
As the child is older and more independent, the babysitter may be able to perform simple household chores while still watching over the child, such as laundry, sweeping, and wiping of tables.

For 2-3 children:
With multiple children, our babysitter needs to ensure the safety of all the children, especially if they are close in age. Hence, they will only be able to perform chores related to the children.
What is your rescheduling / cancellation policy like?
Any form of cancellation or rescheduling must be done at least 24 hours in advance.

Rescheduling:
More than 24 hours before: Free
Less than 24 hours: 20% penalty

Cancellation:
More than 24 hours before: Full refund
Less than 24 hours: 50% refund
How many children can the babysitter take care of?
Depending on how close the children are in age, and how they interact with each other, one babysitter is able to care for a maximum of 3 children at the same time.

If there are more than 3 children, or if any of the children are exceptionally active or challenging to handle, more than 1 babysitter will need to be hired.
Can I tip my babysitter?
You are free to tip the babysitter as much as you wish to. We do not take any portion of the tips and all tips are wholly rewarded to the babysitter for their hard work.
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